We are highly confident in the excellence of our products, and we are certain you'll love it!

However, we understand that unforeseen circumstances can arise. That's why we offer a 30-day money-back guarantee to provide you with peace of mind.

If things don't go as planned, don't worry—just reach out to us, and we'll take care of everything for you.

We'll supply a pre-paid return label and promptly issue a complete refund to your original payment method.

Your contentment is of utmost importance to us, and we are committed to ensuring you are a satisfied customer!

The Slam Torch is refillable for lifelong use, and we want to make sure you're ready to go when your lighter arrives.

Kindly be aware that, due to shipping regulations, our lighters are not dispatched with fuel in the tank.

Therefore, we recommend having lighter fluid on hand for when your lighter is delivered. Make sure to generously fill the top with fluid and let the cotton + wicks soak it up for a couple minutes prior to using it.

Lighter fluid is readily available at hardware stores, gas stations, camping shops, cigar outlets, or local online retailers.

1. Keep Out of Reach:

Always store your lighter in a safe and secure place, away from the reach of children and pets. The allure of a luxurious lighter might captivate curious minds, making it essential to maintain a responsible environment.

2. Check for Leaks:

Regularly inspect your lighter for any signs of fuel leakage. If you detect a leak, refrain from using the lighter.

3. Mind the Flame:

When igniting your Slam Torch, be mindful of the flame's size and intensity. Avoid exposing the lighter to excessive wind, and never point the flame towards yourself or others. Responsible usage ensures a delightful experience.

4. Refill with Caution:

Please exercise caution during the refilling process. Follow the manufacturer's guidelines meticulously to prevent accidents and maintain the integrity of the lighter.

Assumed Risks:

While our lighters are crafted with precision and adhere to the highest quality standards, it's essential to acknowledge the inherent risks associated with any fire-related product. By purchasing and using our lighters, users accept the responsibility of handling fire-producing items and are encouraged to prioritize safety at all times.

Embrace the awesomeness, but never forget the importance of safety in your hands.

1. Is the Slam Torch refillable?
Yes, the lighter is refillable. We recommend using high-quality lighter fuel for optimal performance.

2. Do you offer personalized or custom lighters?
At this time, we do not offer personalized or custom lighters. However, we are constantly expanding our product range, so stay tuned for updates.

3. Are the lighters windproof?
Yes! Perfect for bonfires on a windy day + more.

4. How do I refill my lighter?
Refilling your lighter is easy. Screw the cap off of the top and fill with your lighter fluid of choice. Make sure to give the wicks time to soak it up!

5. What safety features does the Slam Torch have?
No need to blow out the flame or dip in in water. Simply close/ pull it back to it's original position and the flame will be extinguished.

6. What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. If you are not satisfied with your lighter, please contact our customer support for assistance.

7. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

8. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please check our shipping policy for more details.

9. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer convenient payment options such as PayPal, Apple Pay, etc.

10. Can I cancel or modify my order after it's placed?
We process orders quickly to ensure prompt delivery. Once an order is placed, we are unable to cancel or modify it. Please review your order carefully before completing the purchase.

11. How can I contact customer support?
For any inquiries or assistance, please reach out to our customer support team via email at service@slamtorch.com or through our Contact page on the website.